Resource Human-Centered Design

Renewed Principles of Delivery-Driven Government: Evolving and expanding our vision for how government should serve the public

Code for America initially introduced the concept of Delivery-Driven Government in 2018. This article refreshes its original principles and expands on what the organization has learned to make its concepts clearer.

Organization: Code for America
Author: Ryan Ko
Published Year: 2020

The document outlines Code for America’s renewed principles for delivery-driven government, emphasizing the importance of user-centered design, iterative development, and cross-functional collaboration in public service delivery.

It highlights the need for government teams to focus on outcomes, use data to inform decisions, and build digital services that are accessible, equitable, and responsive to community needs.