Prototyping a document management system for future emergencies
Research from the Department of Labor shows that document management systems reduce barriers for claimants and help states be more efficient. With additional improvements and investment, these systems can be even more effective in serving the public and reducing backlogs in times of crisis.
The document describes the development of a modular, mobile-friendly document management system prototype designed to improve income verification and claims processing for unemployment insurance, especially during emergencies.
It addresses challenges faced by states during the pandemic and emphasizes the benefits of secure, scalable, open-source solutions that reduce burdens on claimants and staff, prevent fraud, and support workflow automation through technologies like OCR and RPA.
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