People Lead the Way: How GetCalFresh has adapted qualitative research during a public health crisis
This article describes how Code for America conducted qualitative research within its GetCalFresh application by asking families to tell them about their familial, housing, and financial situations. From client messages, they gathered information regarding how to make changes to their product to keep their work people-centered.
The article “People Lead the Way” from Code for America highlights the importance of community leadership and collaboration in driving effective change within government and civic technology.
It emphasizes that empowering local leaders and centering community voices leads to more equitable and impactful solutions for public challenges.
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