The NYC Mayor's Office of Immigrant Affairs (MOIA) is dedicated to enhancing accessibility for individuals with limited English proficiency (LEP) and disabilities, ensuring equitable access to city services through comprehensive language assistance and digital inclusivity initiatives.
This report shares the results of our comprehensive content audit and heuristic evaluation of eligibility pre-screeners, including ratings on security, mobile-friendly design, accessibility, and more.
Public procurement in state governments can be slow and inefficient, but artificial intelligence (AI) offers a solution by automating tasks, improving decision-making, and addressing workforce gaps, as highlighted in a joint brief by NASCIO and NASPO.
National Association of State Chief Information Officers (NASCIO)
This session from FormFest 2024 focused on how to help people get the assistance they need from the U.S. Department of Health and Human Services’ work on the Low Income Home Energy Assistance Program (LIHEAP) and the Maryland Social Services Administration’s work to improve welfare support for kinship caregivers.
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
This framework provides voluntary guidance to help employers use AI hiring technology in ways that are inclusive of people with disabilities, while aligning with federal risk management standards.
