This blog presents a service blueprint that maps how expanded SNAP work requirements will affect the application, eligibility, and maintenance processes—and offers design recommendations to reduce administrative burden.
Design systems are a foundational component of good government digital service delivery. This publication explores why design systems matter and includes a tracker of centralized design systems across U.S. states.
This example examines Miami-Dade County's initiative to streamline digital applications for LIHEAP, aiming to improve accessibility and efficiency for residents seeking energy assistance.
This report provides guidance on building equitable and user-friendly affordable housing portals, highlighting best practices from platforms like Bloom Housing and Housing Navigator MA.
This memo provides information to child and family service agencies on improving support for intersex children, adolescents, and their families through affirming practices, resources, and partnerships.
U.S. Department of Health and Human Services (HHS)
This blog discusses a resource developed by the Digital Service at the Centers for Medicare & Medicaid Services (CMS) to assist individuals in navigating mental health, drug, or alcohol issues and connecting with appropriate support services. ​
U.S. Department of Health and Human Services (HHS)
This blog discusses the 988 Suicide and Crisis Lifeline, a nationwide initiative aimed at providing accessible, immediate support for individuals experiencing mental health crises through the easy-to-remember number 988.
The playbook is a comprehensive guide developed by the Maryland Department of Information Technology to assist state agencies in creating consistent, user-centered, and accessible digital services.
This case study details the development of a document extraction prototype to streamline benefits application processing through automated data capture and classification.
This explores how tax credit systems can be redesigned to better meet the needs of families, especially those facing systemic barriers to filing and receiving benefits.
This report explores how public benefit systems can better support young adults by addressing the barriers they face in accessing and maintaining vital services like SNAP, Medicaid, and WIC.
