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Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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U.S. Public Participation Playbook
A resource for government managers to effectively evaluate and build better services through public participation
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Improving Service in Portland and New York: A FormFest 2024 Profile
A profile on FormFest speakers Greg Clapp, Josh Gregor, Sophia Tareen, Sourabh Chakraborty, featuring stories about their motivations for working on public sector form innovation.
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Clients’ Perspectives on a Technology-Based Food Assistance Application System
This study examines how Florida’s transition to an online-only SNAP application system impacts accessibility and user experience.
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Service Design Strategist
This is a job description for the role of Service Design Strategist from the City of Philadelphia Office of the Chief Administrator (CAO).
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Nova Scotia Digital Code of Practice
A guiding framework for designing, building, buying, and maintaining digital government services in Nova Scotia that emphasizes trust, inclusivity, sustainability, and public value.
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Making it easier for the disability community to find services through NJ online hub
This blog post describes the launch of NJ.gov/disabilities, an accessible, co-created online hub that centralizes information and services for individuals with disabilities.
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Service Design Researcher
This is a job description for the role of Service Design Researcher from the City of Toronto Customer Experience Transformation & Innovation.
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Service Designer
This is a job description for the role of Service Designer from the Washington, D.C. Mayor's Office of Policy & Innovation.
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Managing Director – City Design Studio
Job description for the City of Tulsa, OK Managing Director - City Design Studio role
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Service Design Manager
This is a job description for the role of Service Design Manager from the State of Connecticut.
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Lab Leader
This is a job description for the role of Lab Leader from the Ontario Digital Service (ODS).
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Designing for Multilingual Translation
This resource guide outlines approaches for translating content to improve equitable access to benefits.