This post from the Center on Budget and Policy Priorities argues that the traditional measures of program performance say little about the human experience of accessing benefits, and argues for enhanced performance metrics to support more human-centered delivery.
In this piece, the Digital Benefits Network shares several sources—from journalistic pieces, to reports and academic articles—we’ve found useful and interesting in our reading on automation and artificial intelligence.
The Digital Benefits Wishlist collects on tools, resources, or policy changes needed to improve benefits delivery. Originally created as part of BenCon2023, a conference hosted by the Digital Benefits Network, it continues to grow and accept new wishes.
Hear perspectives on topics including centering beneficiaries and workers in new ways, digital service delivery, digital identity, and automation.This video was recorded at the Digital Benefits Conference (BenCon) on June 14, 2023.
This study examines how individuals assess administrative burdens and how these views change over time within the context of the Special Supplemental Nutrition Assistance Program for Women, Infants, and Children (WIC).
This article theorizes the wait list as an underexamined vehicle of administrative burden. Focusing on the example of subsidized chidl care, the article's findings suggest wait lists as understudied but consequential sites of opaque policymaking that shape access to critical social services and the legibility of unmet need.
Jennifer Pahlka, Deputy CTO in President Obama’s Administration and author, shares her new book, Recoding America on how government must be equipped for digital delivery in order to meet ambitious policy goals. This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023.
The UI Technology Coordinating Coalition hosted a virtual conversation on April 13, 2023 focused on recent developments in unemployment insurance (UI) modernization efforts with guests from the U.S. Department of Labor's Office of UI Modernization and the Illinois Department of Employment Security.
The Benefit Cliffs Calculator helps case managers and public benefit recipients to prepare for benefit cliffs (i.e., declines in benefits due to an increase in earnings). It compares the net resources and benefits available to families under different employment scenarios.
This toolkit has important information to help inform people with Medicaid or CHIP about steps to take to renew their coverage or find other health care options.
