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Human-Centered Design
Helping residents grow and care for trees with a community tree map
This case study explores how the City of Akron developed a community tree map to engage residents in urban forestry efforts, enabling them to identify, grow, and care for trees in their neighborhoods.
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Automation + AI
Generating Opportunity: The Risks and Rewards of Generative AI in State Government
This publication seeks to answer one of the most common questions that CIOs ask: “What are other states doing with generative AI and what is the role of the state CIO?”
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Data
Cool Commute: Improving extreme heat resilience with unified transit data
Cool Commute is a mobile-friendly digital tool designed to collect real-time data from commuters experiencing extreme heat.
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Procurement
COBOLing Together UI Benefits: How Delays in Fiscal Stabilizers Affect Aggregate Consumption
States with antiquated COBOL-based unemployment insurance systems experienced significant delays in processing claims during the COVID-19 pandemic.
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Talent + Hiring
Connecting residents to climate-resilient green careers
The Green Jobs Career Pathways Tool aims to connect job seekers in Ramsey County and St. Paul with sustainable climate-positive career pathways.
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Engineering + Software Development
MyFile Code Repository
This repository contains the technical documentation and deployment scripts for the My File document storage and sharing platform.
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Accessibility
Prioritizing Access and Safety Q&A on Service Design in Digital Identity
The Digital Benefit Network's Digital Identity Community of Practice held a session to hear considerations from civil rights technologists and human-centered design practitioners on ways to ensure program security while simultaneously promoting equity, enabling accessibility, and minimizing bias.
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Digital Identity
2024 Edition: Account Creation and Identity Proofing in Online Child Care Assistance Program (CCAP) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include CCAP.
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Digital Identity
2024 Edition: Account Creation and Identity Proofing in Online UI Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include UI.
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Digital Identity
2024 Edition: Account Creation and Identity Proofing in Online MAGI Medicaid Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include MAGI Medicaid.
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Digital Identity
2024 Edition: Account Creation and Identity Proofing in Online Temporary Assistance for Needy Families (TANF) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include TANF.
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Digital Identity
2024 Edition: Account Creation and Identity Proofing in Online Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include WIC.