This blog recaps a conversation with Richard Pope, author of Platformland, on how public sector digital services must evolve to reduce administrative burden, enable easier service creation, and foster transparency and democratic participation.
This article details the collaboration between Miami-Dade County, community partners, and technologists to enhance climate resilience by allowing residents to report and access information on extreme heat conditions affecting their commutes.
Jennifer Pahlka, Deputy CTO in President Obama’s Administration and author, shares her new book, Recoding America on how government must be equipped for digital delivery in order to meet ambitious policy goals. This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023.
This landscape analysis examines data, design, technology, and innovation-enabled approaches that make it easier for eligible people to enroll in, and receive, federally-funded social safety net benefits, with a focus on the earliest adaptations during the COVID-19 pandemic.
This exercise engages participants in selecting the most and least clicked website menu items by marking their choices with stickers, followed by a group review to compare assumptions with actual data. The activity is designed to challenge perceptions about website usage and gather insights to inform future website realignment based on customer needs and strategic priorities.
Montgomery County Public Library (MCPL) Digital Strategies Team
A recap of the two-day conference focused on charting the course to excellence in digital benefits delivery hosted at Georgetown University and online.
For the Digital Service Network’s (DSN) final installment of its summer event series, Let’s Get Digital, we heard about New York State’s (NYS) human-centered design (HCD) journey and how relationships between leadership and digital service teams have been pivotal in advancing user-centric service delivery.
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
This course gives participants a substantive overview of the human-centered design framework and offers opportunities to practice applying concepts from the course to your work.
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the examples we host in the Digital Government Hub in context.
