A practical, research-based handbook from The Lab @ DC that teaches public servants how to redesign confusing government forms through user-centered, evidence-based design methods.
This article highlights how state unemployment insurance (UI) agencies are leveraging data to modernize systems and enhance access for unemployed workers.
This article examines how the City of Long Beach, California, collaborated with TOPC to develop a digital tool aimed at enhancing community engagement and expanding urban tree canopy coverage.
This article highlights how the City of Saint Paul and Ramsey County are advancing equitable access to climate-resilient green careers through their participation in TOPCities.
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
A recap of the two-day conference focused on charting the course to excellence in digital benefits delivery hosted at Georgetown University and online.
USDS partnered with CMCS and state Medicaid agencies to improve eligibility and enrollment systems after the COVID-19 Public Health Emergency ended, focusing on health coverage renewals.
This blog post discusses strategies that states can implement to make public assistance applications more accessible during the COVID-19 crisis, emphasizing the importance of flexibility in application processes to accommodate increased demand and social distancing measures.
This playbook offers a comprehensive guide for designing, implementing, and evaluating a guaranteed income program specifically for individuals experiencing homelessness.
This Spanish translated fact sheet provides strategies for organizations to support and affirm LGBTQIA2S+ youth and young adults experiencing homelessness.
U.S. Department of Health and Human Services (HHS)
