A blog post offering four distinct types of visualization maps that help digital project teams quickly build shared understanding and alignment when starting new work.
A four-part U.S. Digital Service blog series detailing how the federal “Birth of a Child and Early Childhood” Life Experience team used human-centered design to improve benefit access, peer support, and maternal mental health services for families with children ages 0–5.
An on-demand webinar showing how counties can design, fund, and measure local wage boost pilots to strengthen the child care workforce and support economic participation.
DGN Spotlights highlight innovative digital initiatives transforming how the government connects with the public. This story explores Washington State’s Customer Portal, a platform representing a major step toward unifying digital service access across state agencies.
Key functionalities and design elements recommended for creating effective online WIC applications, focusing on usability, accessibility, and compliance to improve participant experience and streamline agency operations.
The Digital Benefits Network at the Beeck Center for Social Impact + Innovation at Georgetown University and Public Policy Lab co-hosted a webinar presenting breaking research on beneficiary experiences with digital identity processes in public benefits.
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the Canadian Digital Service and the National Head Start Association.
This chart is based on the flow of infection control information from national and state guidance down through healthcare systems and facilities, ultimately reaching frontline healthcare workers.
City of Saint Paul's website for community members to sign up to participate in paid research opportunities in order to test and provide feedback on the design of digital services and products.
This update highlights progress in improving federal customer experience (CX) following Executive Order 14058, showcasing service enhancements across agencies.
A participant handbook that explains how a child care wage boost pilot works, including eligibility, enrollment, payments, privacy protections, and ongoing responsibilities for facilities and workers.
King County Department of Community and Human Services
