Resource Human-Centered Design

Overcoming Barriers: Finding Better Ways to Ask GetCalFresh Applicants About Income

County workers typically spend most of their time trying to get income information right during eligibility interviews. This article provides several recommendations for asking about income, accounting for cognitive biases, under-reporting, and complexities in reporting income.

Organization: Code for America
Published Year: 2018

County workers typically spend most of their time trying to get income information right during eligibility interviews. This article provides several recommendations for asking about income, accounting for cognitive biases, under-reporting, and complexities in reporting income.