Overcoming Barriers: Finding Better Ways to Ask GetCalFresh Applicants About Income
County workers typically spend most of their time trying to get income information right during eligibility interviews. This article provides several recommendations for asking about income, accounting for cognitive biases, under-reporting, and complexities in reporting income.
The document discusses how Code for America improved the process of collecting income information from CalFresh applicants by redesigning application questions to be clearer and more user-friendly.
By testing and iterating on question formats, they reduced confusion, increased accuracy, and helped applicants complete the process more efficiently, ultimately making access to food assistance easier for those in need.
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