Journeys and Experiences on the Path to Renewing Medicaid Health Coverage
Based on user interviews with families across the United States who navigated the Medicaid renewal process, this report offers insights and recommendations for improving the experience of renewing Medicaid and other benefits.
The report examines the 2023 Medicaid renewal process, identifying high anxiety among individuals due to unclear procedures, long wait times, inconsistent communication, and barriers for underserved groups.
It highlights opportunities for improvement such as clearer communication, better customer support, status tracking, and more accessible assistance, while noting that dedicated caseworkers and streamlined document submission are current strengths.
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