How to conduct a usability test
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you conduct a successful usability test, from coordinating with participants to analyzing your findings.
Getting recurring feedback from the end users of your product is a critical component of iterative design and development. During a usability test, designers ask participants to think out loud while they complete tasks using a prototype or test site. This method allows teams to identify and validate assumptions about how users will interact with their product or service, ensure that the product or service is user-centered, and improve inclusivity and accessibility, by engaging directly and frequently with end users, particularly those from less-represented communities.Â
This toolkit is the second in a series of two focused on usability tests. The first toolkit covers all of the steps that lead up to conducting a usability test, while this toolkit covers the steps involved in implementation, synthesis, and analysis. The process described here was developed and streamlined through Nava’s work with the Commonwealth of Massachusetts’ Paid Family and Medical Leave program.Â
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