Resource Human-Centered Design User Research

How to build a participant advisory council

In 2022, Nava formed its first-ever PAC as part of their initiative to help Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) program design a new recertification portal. Leveraging what Nava learned from this experience, this toolkit outlines the necessary steps to form a PAC, including planning a structure for the council,…

Published Year: 2023

The document provides a step-by-step guide for organizations on how to establish and maintain a Participant Advisory Council (PAC) to ensure participant voices are integrated into program design and decision-making.

It outlines best practices for recruiting diverse members, setting clear goals, facilitating effective meetings, and sustaining engagement, emphasizing the value of participant input in improving services and outcomes.