Don’t Fight Paper With Paper: How To Build a Great Digital Product With the Change in the Couch Cushions
The story of Andrew Petrisin and the FLOW system demonstrates how the U.S. DOT successfully overcame barriers in government tech by building a collaborative, user-centered logistics platform that provided value to stakeholders during the 2021 supply chain crisis.
The story of Andrew Petrisin and the U.S. Department of Transportation’s FLOW system highlights how overcoming barriers in government technology projects requires innovation, trust-building, and a user-centered approach. During the 2021 supply chain crisis, Petrisin’s team built a system that improved coordination across various supply chain stakeholders by collecting and sharing data to help optimize logistics. By starting small, focusing on user needs, and iterating with direct feedback from participants, FLOW created value for the ecosystem, proving that government can drive meaningful change in tech without vast resources, scaling with trust and collaboration at its core.
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