Digital Identity Verification: Best Practices for Public Agencies

The resource reviews the benefits of digital identity verification—including improved access and efficiency—alongside significant challenges such as increased fraud risk, equity gaps, and data privacy concerns.

It explores different verification methods like biometrics, videoconferencing, and intergovernmental data sharing, and offers practical guidance for minimizing harm. Recommendations include adopting cybersecurity protections, ensuring equitable access, using privacy-forward data governance, and setting clear standards for third-party vendors.