Delivery-Driven Government: Principles and Practices for Government in the Digital Age
Technology enables governments to engage in “pilot” projects to see where they are headed and course-correct along the way, as opposed to evaluating the results over the course of multiple years. Delivery-driven government utilizes technology and “pilot” projects to see institutions and processes through the eyes of users, allowing for more effective service delivery.
The document discusses the concept of “delivery-driven government,” emphasizing the importance of focusing on outcomes and user needs in public service delivery.
It highlights how governments can improve effectiveness and public trust by adopting agile, iterative approaches and prioritizing real-world results over traditional processes.
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