The article examines how outdated state unemployment insurance (UI) systems struggled to meet demand during the pandemic, highlighting issues such as slow processing times, technical failures, and inequitable access to benefits.
It discusses recent federal funding and state-led initiatives aimed at improving UI infrastructure, including investments in modernized technology, streamlined application processes, and better fraud prevention measures. Featuring insights from policymakers and labor experts, the piece considers whether current reforms can create a more resilient and user-friendly UI system, or if systemic challenges—including political and financial hurdles—will continue to impede progress.
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