Building Human-Centered Benefits Renewal Processes with Client Equity in Mind
The Building Human-Centered Benefits Renewal Processes with Client Equity in Mind article by Code for America discusses the implementation of ex parte renewals in Minnesota's Medicaid program to streamline benefit renewals for aged, blind, and disabled populations, reducing administrative burdens and enhancing equity.
This article highlights the challenges faced by beneficiaries and caseworkers in Minnesota’s Medicaid renewal process, particularly for non-MAGI (Modified Adjusted Gross Income) programs serving individuals who are aged, blind, or disabled.
Traditionally, these beneficiaries were required to submit annual paper renewal forms, leading to administrative inefficiencies and potential loss of coverage due to procedural hurdles. To address these issues, Code for America collaborated with Minnesota’s Department of Human Services to pilot an expanded ex parte renewal process, which leverages existing data to automatically renew benefits without requiring action from the client. This initiative aimed to reduce the administrative burden on both clients and caseworkers, ensuring continuous coverage for those with unchanging circumstances. The pilot demonstrated significant improvements, with approximately 70% of the state’s aged, blind, and disabled Medicaid population now considered for ex parte renewals, leading to time savings and increased efficiency in the benefits renewal process.
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