Benefits Cliffs Coaching with the Atlanta Fed’s CLIFF Tools: Implementation Evaluation of the National Pilot
The Atlanta Fed’s CLIFF tools provide greater transparency to workers about potential public assistance losses when their earnings increase. We find three broad themes in organization-level implementation of the CLIFF tools: identifying the tar- get population of users; integrating the tool into existing operations; and integrating the tool into coaching sessions.
The Atlanta Fed’s CLIFF tools assist workers in understanding and planning for potential losses in public assistance as their earnings rise, helping them make informed career decisions.
A national pilot evaluation found the tools are most effective for financially stable individuals ready for long-term planning, but organizations faced challenges with client identification, tool integration, and coach training; enhanced training and clearer guidance are recommended for better implementation.
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