Resource Automation + AI Use Cases

AI-Powered SNAP Modernization: An Introduction to Current and Potential Uses of AI in SNAP Case Processing

This report explores how AI is currently used, and how it might be used in the future, to support administrative actions that agency staff complete when processing customers’ SNAP cases. In addition to desk and primary research, this brief was informed by input from APHSA’s wide network of state, county, and city members and national…

Organization: American Public Human Services Association (APHSA)

Authors: Shug Piece, Jess Maneely, Chloe Green

Published Year: 2024

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This report explores how AI is currently used, and how it might be used in the future, to support administrative actions that agency staff complete when processing customers’ SNAP cases. In addition to desk and primary research, this brief was informed by input from APHSA’s wide network of state, county, and city members and national partners in the human services and related sectors.