AI-Powered SNAP Modernization: An Introduction to Current and Potential Uses of AI in SNAP Case Processing
This report explores how AI is currently used, and how it might be used in the future, to support administrative actions that agency staff complete when processing customers’ SNAP cases. In addition to desk and primary research, this brief was informed by input from APHSA’s wide network of state, county, and city members and national…
The document reviews current and potential uses of artificial intelligence (AI) in the administration of Supplemental Nutrition Assistance Program (SNAP) cases, highlighting opportunities to streamline workflows, improve data accuracy, and support staff efficiency.
It notes that while true AI adoption in SNAP is still limited, there is increasing interest in applications like AI-enabled document processing, natural language processing for interviews, and generative AI chatbots, with an emphasis on equity and risk management in future implementations.
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