Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you conduct a successful usability test, from coordinating with participants to analyzing your findings.
Drawing on the Beeck Center’s research on government, nonprofit, academic, and private sector organizations that are working to improve access to safety net benefits, this report highlights best practices for creating accessible benefits content.
Through our research understanding the government digital service field and what workers in this field need, we want to help strengthen those existing roles and establish more pathways for promotion and career support, as well as help other teams recognize the value of these skills and create new roles.
Companies have been developing and using artificial intelligence (AI) for decades. But we've seen exponential growth since OpenAI released their version of a large language model (LLM), ChatGPT, in 2022. Open-source versions of these tools can help agencies optimize their processes and surpass current levels of data analysis, all in a secure environment that won’t risk exposing sensitive information.
Hear perspectives on topics including centering beneficiaries and workers in new ways, digital service delivery, digital identity, and automation.This video was recorded at the Digital Benefits Conference (BenCon) on June 14, 2023.
This field guide is for digital services and technology leaders working at the federal, state, or local government level. It describes a way of applying research approaches to strategic decision making across digital services.
Modular contracting doesn’t just mean that you break one procurement into several pieces. This article shows you how to take a modular approach with a single contract divided up into natural break points.
In this panel conversation from the Better Identity Coalition’s 2022 policy forum, “Identity, Authentication, and the Road Ahead," representatives from industry and government discuss priorities for authentication and identity management.
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you create a robust plan to promote a successful usability test.
