This FormFest profile describes how California rapidly simplified disaster-aid processes for wildfire survivors by auditing 22 forms across eight agencies and developing a concept for a universal eligibility form and relief portal.
This annual report details Massachusetts' strategic advancements in digital transformation, cybersecurity, and data services, emphasizing modernization efforts and enhanced constituent engagement.
Massachusetts Executive Office of Technology Services and Security (EOTSS)
The team conducted experiments to determine whether clients would be responsive to proactive support offered by a chatbot, and identify the ideal timing of the intervention.
The report examines how current remote identity proofing methods can create barriers to Medicaid enrollment and suggests improvements to ensure equitable access for all applicants.
Annual Computers, Software, and Applications Conference (COMPSAC)
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include MAGI Medicaid.
The Better Government Lab at the McCourt School of Public Policy at Georgetown University has developed a new scale for measuring the experience of burden when accessing public benefits. They offer both a three-item scale and a single-item scale, which can be utilized for any public benefit program. The shorter scales provide a less burdensome way to measure by requiring less information from users.
This study investigates how administrative burdens influence differential receipt of income transfers after a family member loses a job, looking at Unemployment Insurance, Temporary Assistance for Needy Families, and the Supplemental Nutrition Assistance Program.
Based on state agency survey responses, this report summarizes key findings from the first calendar year of pandemic response and provides policy considerations for the future of SNAP.
American Public Human Services Association (APHSA)
