This resource page provides comprehensive information on the state's initiatives, policies, training, and governance related to the adoption and implementation of generative AI technologies in government operations.
The report examines how AI deployment across state and local public administration such as chatbots, voice transcription, content summarization, and eligibility automation are reshaping government work.
Digital IDs can improve convenience, but they risk surveillance, data misuse, and exclusion if not designed with privacy, security, and accessibility safeguards.
Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provides new insights into people’s experiences with digital identity processes and technology in public benefits. This executive summary gives an overview of the project’s findings.
This guide explains how states can implement new Medicaid work requirements introduced by H.R. 1, focusing on minimizing harm to eligible clients while preparing for compliance by 2027.
This article offers three human‑centered strategies to help state agencies implement expanded work reporting requirements in SNAP and Medicaid under H.R. 1 with minimal burden on clients and staff.
Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provide new insights into people’s experiences with digital identity processes and technology in public benefits. This report details the project’s findings, directly highlighting the voices of beneficiaries through videos and photos.
This FormFest profile spotlights the New Jersey State Office of Innovation’s Feedback Widget team, which collects resident input across state websites to improve services and empower agencies to act on real-time feedback.
This FormFest profile highlights Rachael Zuppke and Molly Graham’s work to redesign Michigan’s civil court forms using human-centered design, making them more accessible for people who must represent themselves in critical cases like eviction, family law, and guardianship.
