Intended Audience: State/Provincial Government: Executive Branch
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Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with three staff members from the New York State Executive Chamber—Gabe Paley, Tonya Webster, and, Luke Charde to learn more about the state's efforts to improve residents’ experiences accessing government programs.
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Building Resilience Action Area 7: Strengthening Reemployment and Connections to Suitable Work
This section of the Building Resilience plan outlines strategies to improve reemployment outcomes for unemployment insurance (UI) claimants by expanding access to services, updating work search requirements, and increasing use of Short-Time Compensation programs.
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Accessibility for Teams
A ‘quick-start’ guide for embedding accessibility and inclusive design practices into your team’s workflow.
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Prioritize Customer Needs in Ohio Benefits System
This report presents findings and recommendations from a user experience study based on interviews with 156 participants enrolled in Medicaid and SNAP.
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The New Government Appointee Guidebook
In this guidebook we offer opportunities to better understand the challenges government appointees may face and new approaches in addressing them.
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Project Snapshot: 18F’s Eligibility APIs Initiative
18F, a consultancy within the U.S. General Services Administration, developed a prototype API and pre-screener to model federal SNAP eligibility rules, aiming to simplify benefits access through open-source technology.
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Friction! What Makes Getting Public Benefits So Hard and How Understanding Administrative Burdens Can Increase Access at BenCon 2024
Don Moniyhan shares specific burdens and how to measure their impacts.
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Education Forms From Preschool to College
This session from FormFest 2024 features the South Carolina Early Childhood Advisory Council’s work developing a single portal to integrate applications for publicly funded programs and services, and the office of Federal Student Aid’s work on the FAFSA form.
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State Software Budgeting Handbook
Handbook by 18F designed for executives, budget specialists, legislators, and other “non-technical” decision-makers who fund or oversee state government technology projects that receive federal funding and implement the necessary technology to support federal programs. It aids in setting projects up for success by asking the right questions, identifying the right outcomes, and equally important, empowering decision-makers with a basic knowledge of the fundamental principles of modern software design.
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The Equitable Tech Horizon in Digital Benefits Panel
Hear perspectives on topics including centering beneficiaries and workers in new ways, digital service delivery, digital identity, and automation.This video was recorded at the Digital Benefits Conference (BenCon) on June 14, 2023.
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Data Literacy Within State Government: Building a Knowledgeable Workforce That Knows How to Use Data for Better Decisions
The National Association of State Chief Information Officers (NASCIO) convened a panel of state chief data officers who shared their approaches and experiences with data literacy. The panel provides recommendations for establishing a state-level data literacy program, ensuring that employees understand how to use data effectively for better decision-making.
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5 Things to Know About SNAP Employment & Training
This resource provides an overview of the Supplemental Nutrition Assistance Program Employment & Training (SNAP E&T) program, highlighting state implementation strategies, funding mechanisms, and policy opportunities to strengthen workforce participation among SNAP recipients.