Intended Audience: State/Provincial Government: Agency
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Programs and Evaluation Graduate Fellow
This is a job description for the role of Programs and Evaluation Graduate Fellow from the New York City Mayor's Office for Economic Opportunity (NYC Opportunity).
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Service Design Strategist
This is a job description for the role of Service Design Strategist from the City of Philadelphia Office of the Chief Administrator (CAO).
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Design Researcher
This is a job description for the role of Designer Researcher from the Canadian Digital Service (CDS).
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People Operations Coordinator
This is a job description for the role of People Operations Coordinator from the Canadian Digital Service (CDS).
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Visual Designer
This is a job description for the role of Visual Designer from the 18F.
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Senior Design Researcher
This is a job description for the role of Senior Design Researcher from the Canadian Digital Service (CDS).
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U.S. Web Design System
The U.S. Web Design System (USWDS) is makes it easier to build accessible, mobile-friendly government websites. USWDS is an active open source community of government engineers, content specialists, and designers. Its contributors both in and out of government support dozens of agencies and nearly 200 sites.
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Crafting a Theory of Change for Digital Transformation in Government
In our research announcement on theories of change (ToC) for digital government, the Digital Service Network shared our belief that all Digital Service (DS) teams should work to develop a ToC.
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Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of the C+E Lab, Katie Fiore, and OOI chief of staff, Kai Feder, to learn more about the C+E Lab and its ongoing role in shifting the State’s approach to using marketing to better connect residents to programs and services.
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What is Digital Identity?
In this updated primer, the DBN introduces the concept of digital identity, and provides brief snapshots of digital identity-related developments internationally and in the U.S.
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Vermont: Piloting A Document Uploader For Benefit Eligibility
Nava built flexible and reusable software and design components to make it easier for Vermonters to access their benefits. These components support Vermont’s long-term vision of integrating eligibility and enrollment processes for all of the state’s healthcare and financial benefit programs.
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Minnesota: Rolling Out an Integrated Benefits Application in Stages
Minnesota is a good example of an organization that started small in its drive to integrate benefits programs. For instance, its recent statewide rollout of its online integrated benefit application website, MNbenefits.mn.gov, started as a pilot in 2020 with Code for America. The pilot encompassed two counties including Hennepin County, where Minneapolis is located. The pilot later expanded to four counties, then 16 and a tribal nation. The final roll out, which took 12 months to implement, included the state’s 87 counties and three tribal nations.