Intended Audience: State/Provincial Government: Agency
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Policy National Unemployment Data Dashboard
This dashboard highlights key performance indicators for UI systems nationwide, including how they perform during the current economic crisis, the impact of the CARES Act benefits expiring, the timeline for which benefits are delivered, demographics of benefits recipients, and total benefits payments.
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Human-Centered Design After the toolkit: anticipatory logics and the future of government
Building on the concept of anticipatory governance, this article aims to show how approaches associated with foresight and design can enact an anticipatory logic which is necessary for public administrations to achieve their goals in the face of uncertainty and dynamic environments.
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Human-Centered Design Advocacy in the Dark: A Pennsylvania Case Study on Advocating to Improve Technology that Drives Eligibility Decisions
Technology that automates different processes can save time for caseworkers and constituents, but it can also significantly reduce the transparency of government operations. This paper describes how Pennsylvania advocates addressed the low rate of automated Medicaid renewals.
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A state-by-state breakdown of failures in unemployment systems across the US during the pandemic
Business Insider rounded up 35 states that struggled with giving out unemployment benefits during the pandemic. Issues included backlogs, delayed payments, payments sent to fraudsters, and poor communication between the agency and laid-off workers. In alphabetical order by state, they provide a roundup of many states' struggles to give unemployment benefits to jobless Americans.Â
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Human-Centered Design 3 Ways to Get Benefits to the Families that Need Them
In a time of crisis, behavioral science offers insights into how to reduce the paperwork and other administrative burdens that prevent people from taking advantage of crucial support services.
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Digitizing Policy + Rules as Code SNAP Eligibility Calculator
Unofficial calculator allowing users to find out whether they are eligible for food stamps and estimates the amount of benefits they can receive.
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Digitizing Policy + Rules as Code OpenFisca: Write rules as code
OpenFisca provides a syntax for writing Rules as Code.
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MDHHS-1171 Assistance Application and Program Supplements
Michigan Department of Health and Human Service's benefits application form.
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Digitizing Policy + Rules as Code Exploring a new way to make eligibility rules easier to implement
Programs like Medicaid and SNAP are managed at the federal level, administered at the state level, and often executed at the local level. Because there are so many in-betweens, there is significant duplicated effort, demonstrating the need to simplify eligibility rules to facilitate easier implementation.
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Human-Centered Design Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government
Executive order by President Biden mandating that governments deliver services more equitably and effectively through simple, accessible, and transparent design.
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Digitizing Policy + Rules as Code Eligibility Rules: Reusable SNAP API
Github page with a reusable SNAP API from 18F’s Eligibility APIs project.
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Access for All: Innovation for Equitable SNAP Delivery
This brief describes the current state of SNAP benefit delivery through the electronic benefits transfer (EBT) card, identifies the features necessary for SNAP benefit delivery to ensure consistency with principles of equity and inclusion, and explores how future SNAP benefit delivery can keep up with rapid changes in commercial payment infrastructure.