Intended Audience: State/Provincial Government: Agency
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Procurement NASPO Modular Procurement Primer
National Association of State Procurement Officials primer on modular procurement
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Procurement An Agile Software Development Solicitation Guide
Solicitation guide from 18F on how to procure for agile software, to benefit government agencies.
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Procurement Ad Hoc Modular Contracting Guide
A toolkit discussing modular contracting.
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User Research What we learned from talking to 27 families about their experiences applying for child care benefits
This post explores the lessons learned and opportunities for improvement from USDR's research on families' experiences as they navigate the child care journey.
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Strategy Digital Service Team Mapping
A living dataset housing information related to various digital service teams.
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Product Management The Ad Hoc Product Field Guide
This field guide is written for digital services and technology leaders working in government agencies at the federal, state, or local level. It’s meant to highlight the power of product thinking to government digital services. With this guide, agencies can start moving from a project management mindset to a product-based approach to delivering services.
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Accessibility The Ad Hoc Accessibility Beyond Compliance Playbook
This playbook is for government agencies and other civic organizations looking to mature their practical understanding of accessibility from one of basic compliance to an inclusive, human-centered experience.
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Human-Centered Design Why Governments Should Prioritize UX for Everyone
Through our research understanding the government digital service field and what workers in this field need, we want to help strengthen those existing roles and establish more pathways for promotion and career support, as well as help other teams recognize the value of these skills and create new roles.
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Accessibility Usability testing kit
A collection of guidelines and templates to help you check the usability of election materials
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Why defining your product is an essential question in government digital services
One of the most important questions in government digital services is "what is our product?". Teams that can identify their products are more likely to prioritize improvements in the best interest of the underlying service. And as a result of their work, Veterans, their family members, seniors, Medicare patients, and others have more successful and efficient interactions with the critical government services they need.
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Platforms: More value, more quickly, more securely
Adopting a platform strategy should be a key component of how government agencies design and deliver digital services.
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Product Management How to use product operations to scale the impact of government digital services
Ad Hoc has found that product operations can help scale impact by putting objective indicators at the center of product decision-making. The team has seen success in supporting product thinking at agencies like the Department of Veterans Affairs (VA), where they made it easier for Veterans to access employment and education assistance and for caregivers to receive needed support.