This report outlines a dozen fintech and civic tech organizations working across fourteen safety net programs to show what’s possible when modern technology is married to a consumer insights perspective.
This report reviews the features of intergovernmental software cooperatives, examines several different examples, looks at different categories of cooperatives and their governance structures, and inventories known cooperatives both within and outside of the United States.
A technical guide that outlines policy and system design strategies states can use to reduce procedural terminations when implementing Medicaid work reporting requirements.
Explains that government service forms should be designed to reduce anxiety and build trust—especially for marginalized people—by minimizing requests for highly sensitive personal information or explaining clearly why and how such data will be used, making optional fields and alternatives available, and providing context and reassurance throughout the application process.
This resource provides practical guidance on the core principles of digital accessibility, helping teams create digital content and services that are more usable and inclusive for people with disabilities.
The Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS)
A framework that helps policy and digital service teams interpret legislation by identifying user needs, intent, and implementation challenges to support more effective, human-centered government service delivery.
This toolkit outlines actionable changes for government practitioners looking to improve the accuracy and accessibility of the questions on their forms that collect information about a user’s gender.
This blog post shares five key service design lessons from U.K. experts Lou Downe and Sarah Drummond, offering practical guidance for building more connected, user-centered government services in British Columbia.
This report highlights California's strides in modernizing state government through data-driven innovation, human-centered design, and strategic initiatives aimed at enhancing public services and equity.​
