Intended Audience: State/Provincial Government: Agency
-
The Move to Digital Government Requires More Than Just Tech
Processes, power and people are also crucial elements.
-
Tools to Manage and Share Content
This primer introduces two foundational software types that can support organizations that are committed to accessible benefits information: content management systems (CMS) and application program interfaces (APIs).
-
Government of Canada (GC) Design System Styles
This "Styles" section introduces design tokens that encode brand and design decisions for basic style elements like colors, typography, and spacing, ensuring consistency across Government of Canada digital services.
-
Customer Experience Specialist
This is a job description for the role of Customer Experience Specialist from the Centers of Excellence.
-
Using TANF Funds to Provide Cash to Families
This guide outlines how states can use TANF funds to provide direct cash assistance to families, particularly through flexible mechanisms like nonrecurrent short-term benefits (NRSTs).
-
Toolkit: Moving through the Value Curve Stage
This brief highlights key takeaways from APHSA’s work on young families, starting with an overview of the young families work and its early years, followed by key takeaways and highlights from its final year, ending with opportunities for future work in the young families space.
-
New York State Experience: Annual Report Summary
This summary outlines statewide progress in improving digital services, reducing administrative burdens, and elevating customer satisfaction through human-centered and data-informed government design.
-
Building Resilience Action Area 6: Rebuilding and Stabilizing the Funding of State UI Benefits
This section of the Building Resilience plan outlines strategies to improve the long-term solvency and sustainability of state unemployment insurance (UI) trust funds through better funding practices and legislative reform.
-
2024 Edition: Account Creation and Identity Proofing in Online Public Benefits Applications
In December 2024, the Digital Benefits Network released an updated open dataset on authentication and identity proofing requirements across various public benefits applications to highlight best practices and areas for improvement in identity management.
-
Visual Designer
This is a job description for the role of Visual Designer from the 18F.
-
Storyteller and Media Relations Advisor
This is a job description for the role of Storyteller and Media Relations Advisor from the Canadian Digital Service (CDS).
-
Senior Service Designer
This is a job description for the role of Senior Service Designer from the Canadian Digital Service (CDS).