Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provide new insights into people’s experiences with digital identity processes and technology in public benefits. This report details the project’s findings, directly highlighting the voices of beneficiaries through videos and photos.
The Public Design Evidence Review examines how design practices can improve public policies and services across the UK, exploring what good “public design” looks like, how it’s being used, and what enables or inhibits its impact.
This file contains two, state-agnostic service blueprints that visualize how the new work requirements policy passed as part of H.R. 1 impacts the process of applying for, determining, and maintaining eligibility for SNAP and Medicaid benefits.
This blog analyzes how the One Big Beautiful Bill Act (OBBBA) will dramatically shift SNAP costs onto state governments, projecting massive budget increases and fiscal strain.
This 8.5x11 service blueprint visually maps how Medicaid work requirements will function once implemented in 2027, detailing each policy step, system interaction, and client experience to help states identify administrative challenges and opportunities for human-centered redesign.
This milestone table outlines a detailed roadmap for states to implement mandatory Medicaid work reporting requirements under H.R. 1 by January 1, 2027.
This framework provides a structured approach for ensuring responsible and transparent use of AI systems across government, emphasizing governance, data integrity, performance evaluation, and continuous monitoring.
This report outlines best practices for developing transparent, accessible, and standardized public sector AI use case inventories across federal, state, and local governments
This profile on the Centers for Medicare and Medicaid Services’ (CMS) Open Source Program Office, the first of its kind in the federal government, showcasing how it advances transparency, collaboration, and innovation across agencies through open source software.
This report analyzes how administrative burdens in SNAP caused one in eight working-age adults to lose benefits in 2024, with future federal policy changes expected to worsen disruptions
A report that defines what effective “human oversight” of AI looks like in public benefits delivery and offers practical guidance for ensuring accountability, equity, and trust in algorithmic systems.
