This publication explains the fundamentals of state IEE systems—including the technology, opportunities, risks, and stakeholders involved. It is a resource for state officials, advocates, funders, and tech partners working to implement these systems.
This paper analyzes the unique challenges of conducting participatory design in large-scale public projects, focusing on stakeholder management, fostering engagement, and integrating participatory methods into institutional transformation.
This report documents four experiments exploring if AI can be used to expedite the translation of SNAP and Medicaid policies into software code for implementation in public benefits eligibility and enrollment systems under a Rules as Code approach.
The report examines how states are using Medicaid Section 1115 demonstration projects to address health-related social needs, such as housing and nutrition, for pregnant and postpartum individuals and young children to improve health outcomes and reduce disparities.
This study highlights a 2.2% increase in citizen satisfaction with federal services, reaching a seven-year high, driven by improvements in digital experiences, government processes, and complaint handling.
This article investigates how users' "metamemory"—specifically their anxiety regarding their own memory capabilities—drives insecure password behaviors.
A blog recap of a FormFest session on improving digital form accessibility, with a focus on accessible error handling and WCAG 2.1 compliance under Title II requirements.
A TLDR of the State CDO Archetypes report—covering how state CDO offices operate and the six archetypes that define them. Written for event attendees and government staff: governor's office, IT and budget leadership, legal and data officials, and legislators who oversee CDO funding and establishment.
