OMB Circular No. A-11, Section 280 – Managing Customer Experience and Improving Service Delivery
This guidance provides detail on activities to be conducted by designated High-Impact Service Providers (HISPs) under the Executive Order on Customer Experience.
Provides more detailed guidance on implementing the CX EO and on CX management in the Federal context. Identifies High Impact Service Provider (HISP) programs and outlines annual requirements and best practices as part of budget, learning, and strategic planning efforts.
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Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government
Executive order by President Biden mandating that governments deliver services more equitably and effectively through simple, accessible, and transparent design.
