Example Human-Centered Design

NYC HOME-STAT Research Insights Report

This overview journey map of street homeless outreach reflects the business process, and worker and client experience during the period January–April 2016 from initial observation, contact, case management, and placement in permanent housing. The map is displayed in eleven high-level sections, each with individual sub-level sections. Summaries and details for all the sections are presented…

Organization: NYC Mayor's Office of Operations

Published Year: 2017

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This overview journey map of street homeless outreach reflects the
business process, and worker and client experience during the period
January–April 2016 from initial observation, contact, case management,
and placement in permanent housing. The map is displayed in eleven
high-level sections, each with individual sub-level sections. Summaries
and details for all the sections are presented in the subsequent pages.
Each dot represents an individual or agency. Each cluster of dots
represents a service interaction.