Example Human-Centered Design User Experience + Product (UX)

Iowa Child Care Search User Guide

This user guide provides step-by-step instructions for families in Iowa to find licensed child care providers online based on location, schedule, and program preferences.

Published Year: 2024

Developed by the Iowa Department of Health and Human Services and Child Care Resource & Referral, this guide explains how to use the Child Care Search platform to locate child care options near an address or along a daily commute.

It walks users through a Guided Search tool with customizable filters—such as care hours, provider type, Child Care Assistance (CCA) status, and Iowa Quality for Kids (IQ4K®) participation. The guide also details how to interpret search results, navigate the map, add favorites, and compare providers, empowering families to make informed decisions about their child care options.