Management New York State’s 2023 State of the State New York State's 2023 State of the State, highlighting proposals to improve the customer experience in state government. New York State Government2023
Management Chief Customer Experience Officer This is a job description for the role of Chief Customer Experience Officer (CXO) from New York State. New York State Government2024
Talent + Hiring Building Digital Service Teams That Last At the April 2024 in-person Chief Digital Service Officer (CDSO) convening, the DSN hosted a conversation about building teams that last and focused on three key steps – hiring, retaining talent, and upskilling. Beeck Center for Social Impact + Innovation2024
