Benefits Program: SNAP: Supplemental Nutrition Assistance Program
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Johnnie: mRelief’s CRM
mRelief launches Johnnie, a platform that centers client dignity and enables client management from anywhere. Features include client communication mechanisms, assistance for document submission, keeping track of enrollment process, and tracking enrollment metrics.
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Growing Up NYC
Growing Up NYCÂ is mobile-friendly website that makes it simple for families to learn about and access city programs, as well as services and activities available to New York residents.
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Generation NYC
NYC's official resource for teens and young adults, including: peer & professional support, family support, education, health care, housing, employment, and other resources to help young people thrive.
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Five Things You May Not Know about the US Social Safety Net
A snapshot of the safety net’s reach, who might be most affected by changes to safety net programs, and what it will look like going forward.
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Eligibility Rules: Reusable SNAP API
Github page with a reusable SNAP API from 18F’s Eligibility APIs project.
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Eligibility Rules Weekly Recaps
Github page with weekly recaps on the activities taking place during 18F’s Eligibility Rules Service project.
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Eligibility APIs Initiative
Documentation of 18F's and 10x's Eligibility APIs Initiative
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Designing for Connection: 5 Key Principles for IES Solutions That Put People First
Alluma outlines five key principles for a people-first approach to eligibility and enrollment systems.
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COVID-19’s Impact on the Social Safety Net
California’s SNAP program faced record application volume due to the COVID-19 crisis, and other states must anticipate similar demand. This post summarizes key takeaways from GetCalFresh’s real-time data and client communications, and offers recommendations for how other states can implement effective responses.
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Cell Phones as a Safety Net Lifeline
Eligible people struggle to maintain their case status for critical safety net services, often due to administrative hurdles and poor communication. Code for America piloted text message reminders to support Louisianans, which helped clients avoid costly churn. Text messages are an underrated, efficient solution for human service agencies to meet client expectations and improve case outcomes.
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Best Practices for SNAP Telephonic Signatures
Telephonic signatures simplify SNAP applications and recertifications, reducing administrative burdens and improving access.
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Benefit Eligibility Rules as Code: Reducing the Gap Between Policy and Service Delivery for the Safety Net
This report examines how the U.S. federal government can enhance the efficiency and equity of benefit delivery by simplifying eligibility rules and using a Rules as Code approach for digital systems.