County workers typically spend most of their time trying to get income information right during eligibility interviews. This article provides several recommendations for asking about income, accounting for cognitive biases, under-reporting, and complexities in reporting income.
Nava built flexible and reusable software and design components to make it easier for Vermonters to access their benefits. These components support Vermont’s long-term vision of integrating eligibility and enrollment processes for all of the state’s healthcare and financial benefit programs.
The team introduced an AI assistant for benefits navigators to streamline the process and improve outcomes by quickly assessing client eligibility for benefits programs.
This is the summary version of a report that documents four experiments exploring if AI can be used to expedite the translation of SNAP and Medicaid policies into software code for implementation in public benefits eligibility and enrollment systems under a Rules as Code approach.
A research brief explaining how work requirements in programs like Medicaid and SNAP reduce coverage, increase administrative costs, and push eligible people deeper into poverty without improving employment outcomes.
An economic analysis estimating how recipients of emergency SNAP benefits during the pandemic allocated additional funds, primarily to food consumption.
This case study highlights how Illinois is modernizing its student data infrastructure and interagency data sharing to increase access to SNAP and Summer EBT benefits for eligible children and families, particularly those facing systemic barriers.
American Public Human Services Association (APHSA)
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Arizona's integrated online application that includes SNAP and Medicaid.
This file contains two, state-agnostic service blueprints that visualize how the new work requirements policy passed as part of H.R. 1 impacts the process of applying for, determining, and maintaining eligibility for SNAP and Medicaid benefits.
