This blog post details the development of a human-centered screening tool designed to help SNAP clients identify and report exemptions from work requirements.
This report explains how the A-87 Exception enabled states to modernize and integrate health and human services systems, improving service delivery, efficiency, and data sharing across programs.
American Public Human Services Association (APHSA)
This issue brief describes the Pennsylvania case study, outlines the historical context, and offers strategies and recommendations for successfully implementing Fast Track.
This award documentation from the National Association of State Chief Information Officers (NASCIO) explains how agencies in Ohio used automation to support administration of public benefits programs.
National Association of State Chief Information Officers (NASCIO)
This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
This report examines how the U.S. federal government can enhance the efficiency and equity of benefit delivery by simplifying eligibility rules and using a Rules as Code approach for digital systems.
The report discusses how state Medicaid agencies can utilize Supplemental Nutrition Assistance Program (SNAP) data to streamline the Medicaid renewal process, thereby maintaining coverage for eligible beneficiaries.
Innovators inside and outside of government are working to improve access to the social safety net using data, technology, and design. This report highlights innovations carried out by The Rockefeller Foundation’s Data and Technology grantees from 2018 to 2021, including extraordinary efforts to meet the challenges of the pandemic. Those grantees are: Benefits Data Trust, Code for America, Georgetown University’s Beeck Center for Social Impact and Innovation, U.S. Digital Response, and the Digital Innovation and Governance Initiative at New America. In 2020, these projects secured more than $200 million in benefits for close to 100,000 people across at least 36 states, and helped millions more through policy change, training, and guidance.
This issue brief illustrates the challenges that many older adults with low income face in gaining access to benefits online. It addresses digital literacy, access to broadband internet, and the increasing prevalence of connecting online to SNAP.
The Urban Institute's report outlines actionable approaches for state governments and organizations to enhance the accessibility and retention of public benefit programs, focusing on service delivery, policy reforms, and technological advancements.
This guide provides practical insights for benefits administrators on redesigning benefits systems using human-centered design to ensure all eligible residents can access crucial social safety net resources.
