Benefits Program: Medicaid/CHIP
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Benefits Launch Express
Created by Benefits Data Trust, Benefits Launch Express is a high-level eligibility screening and assistance finder available to Philadelphia residents. The tool screens eligibility for 29 programs and is estimated to take up to 10 minutes to complete.
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PolicyEngine US GitHub repository
PolicyEngine US is a Python-based microsimulation model of the US tax and benefit system. It models federal individual income taxes (including credits), major benefit programs, and state income taxes (currently in six states). The PolicyEngine US package can be used as a Python package, via the PolicyEngine API, or via the policyengine.org web app.
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Iowa Medicaid Enterprise Modernization Effort (MEME) Project Request for Information Background Information
This artifact is a telestration video introducing Iowa Medicaid's Medicaid Enterprise Modernization Effort (MEME) initiative, providing vendors with background information and strategic outcome priority goals to elicit feedback from the vendor community via Request for Information (RFI).
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Project Snapshot: Benefits Launch
Benefits Data Trust (BDT) is a nonprofit that connects people to public benefits through a streamlined, phone-based application system called Benefits Launch, which reduces redundant questions and speeds up the process for multiple programs. BDT's approach, supported by a custom-built rules engine, has facilitated over 800,000 benefit enrollments, helping secure over $9 billion for eligible households across seven states.
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Project Snapshot: Policy Rules Database
The Policy Rules Database (PRD), developed by the Federal Reserve Bank of Atlanta and the National Center for Children in Poverty, consolidates complex rules for major U.S. federal and state benefit programs and tax policies into a standardized, easy-to-use format. This database allows researchers to model public assistance impacts, simulate policy changes, and analyze benefits cliffs across various household scenarios using common rules and language across different programming platforms.
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Project Snapshot: Comprehensive Careers and Supports for Households (CCASH)â„¢
MITRE developed the Comprehensive Careers and Supports for Households (CCASHâ„¢) tool to help individuals understand and manage federal benefits and employment services, transitioning from a consumer-focused tool to a policy analytics system. By integrating data from sources like the U.S. Census and the Policy Rules Database, MITRE created a model that allows users to analyze and compare benefits eligibility across states, supporting evidence-based policymaking.
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Sprint 1 Report | Michigan Cross-Enrollment | Increasing cross-enrollment between unemployment insurance and supporting benefits in Michigan
This project documents the work of Civilla and New America to increase cross-enrollment between unemployment insurance and supporting benefits in Michigan. This project is one phase of a larger body of work led by New America to improve the claimant and staff experience with unemployment insurance across the country.
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Using Client-Centered Communications to Improve the Benefits Renewal Process
Understanding the impact of churn and how agencies can better use communication channels to help clients keep their benefits.
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Simple Changes Can Make a Big Difference for Clients Accessing Government Benefits
Our work with Pennsylvania to implement user experience and user interface changes shows that innovation can be easier to implement than it might seem.
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6-Month Update: Delivering on the President’s Commitment to Transform Customer Experience
President Biden believes that every American—regardless of where you live, where you work, or who you are—should have simple, seamless, and secure access to the Federal services they need. Over the past six months, we’ve gotten off to a fast start translating the President’s historic Executive Order on customer experience into action. Today, at the half-year mark, we have more key updates to share.
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Applicant Experience Journey Map
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
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Using Asset Verification Systems to Streamline Medicaid Determinations
This paper explores the background of the asset verification system requirement, the vendors that administer the systems; and the typical AVS process. It discusses AVSs’ current limitations and highlights best practices for advocates to promote and state agencies to implement to improve the AVS process and streamline eligibility determinations. Finally, it recommends federal action to help AVS states streamline processing.