Benefits Program: Medicaid/CHIP
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Human-Centered Design 
Using Human-Centered Design to Integrate Benefit Applications
This guide illustrates how agencies can use human-centered-design practices to revise and integrate benefits applications.
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Human-Centered Design 
Starting Small with Human-Centered Redesign: Approachable Ideas for State and Local Public Benefits Agencies to Improve Applications, Renewals, and Correspondence
This guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for residents and caseworkers alike.
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Human-Centered Design 
Incremental Steps to Integrated Benefits
By taking on one or more steps to integrate benefits incrementally, on a small, more localized scale, benefits administrators can make progress towards improving resident and staff experiences. This guide outlines ideas for launching an integrated benefits application in stages, and strategies to pilot new tools.
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Integrating Renewals and Correspondence
This resource highlights strategies for integrating benefits renewals and correspondence, potentially reducing administrative burdens for both clients and caseworkers.
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Tools to Manage and Share Content
The right tech frameworks can help organize and distribute accessible benefits information, both within your organization and beyond. This primer introduces two foundational software types that can support organizations that are committed to accessible benefits information: content management systems (CMS) and application program interfaces (APIs). It also provides examples of how one local government leveraged these tools to improve services and workstreams.
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Teams that Produce Accessible Content
Creating content that is easily accessible for social safety net benefit applicants and recipients can require a range of expertise and input from policy experts, communications leads, designers, and software developers. However, this task need not be as daunting as it seems. This guide discusses general characteristics shared by organizations that have successfully created accessible content, and includes case studies that showcase characteristics of successful accessible content teams.
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Human-Centered Design 
Going Big with Human-Centered Redesign
Redesigning benefits applications, renewals, and correspondence using human-centered design is one of the most impactful things state and local government agencies can do to ensure that all eligible residents can access social safety net resources. This guide includes practical insights for benefits administrators considering a comprehensive redesign of benefits delivery processes.
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National Strategy on Hunger, Nutrition, and Health
This strategy identifies ambitious and achievable actions the Biden-Harris Administration will pursue across five pillars: 1. Improving food access and affordability 2. Integrating nutrition and health 3. Empowering all consumers to make and have access to healthy choices 4. Supporting physical activity for all 5. Enhancing nutrition and food security research
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Cross Training Government Staff and Community Assisters on Multiple Benefits
While some approaches to benefits integration use technology to improve processes and user experience, other approaches rely less on technology or datasets and more on improving frontline staff’s knowledge and capacity. The examples in this guide describe how peer-to-peer training and updated interview scripts can help connect residents to the benefits they are eligible for.
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Data 
Conducting Outreach for Benefits Cross Enrollment
This resource outlines strategies for cross-enrollment outreach, which can break down silos between programs and reach applicants who may be eligible for under-enrolled benefits programs.
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Communications 
Making Integrated Benefits Easy to Access Online and on Mobile Phones
This resource describes how different agencies have updated their systems to increase online and mobile access to benefits information and applications, including using text messages to share benefits information with residents. These approaches enable residents to more effectively access benefits information, and can meet resident needs across a range of accessibility requirements.
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Build and Fund Staff Capacity in Your Government Agency to Integrate Benefits
This resource guide outlines one approach to integrating benefits: building the in-house capacity to champion and supervise benefits integration.