Resource Human-Centered Design

Federal Customer Experience: OMB Has Taken Actions to Implement Cross-Agency Priority Goals

The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.

Organization: U.S. Government Accountability Office (GAO)
Author: U.S. Government Accountability Office (GAO)
Published Year: 2024
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The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.

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