New York State: Customer Experience Strategy
The New York State Customer Experience (NYX) Strategy is a comprehensive plan aimed at transforming state government services to be more efficient, accessible, and responsive to the needs of residents.
This strategy, unveiled by Governor Kathy Hochul, focuses on improving interactions between New Yorkers and their government through customer-centric design, innovative solutions, and a commitment to excellence.
Key goals include closing enrollment gaps, reducing bureaucratic hurdles, enhancing digital experiences, and increasing customer satisfaction. The strategy introduces new frameworks and resources, including a dedicated website and employee training initiatives, to create a more efficient, accessible, and responsive government service.
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