This webinar session discusses the importance of using CX metrics to guide agency-level decisions and how to gather, analyze, and apply customer feedback to optimize products and services.
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This webinar session discusses how to address customer experience challenges presented by digital identity in public benefit programs.
This webinar discusses the White House Executive Order and federal agency guidance for improving customer experience in public benefit programs.
OIRA publishes an annual progress report on the burden reduction initiative, summarizing initiatives across all of government, and providing in-depth case studies of various burden reduction efforts, including their impact on individuals, families, and small businesses.