How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
Is your agency looking to increase benefit utilization and lower barriers to access? Perhaps your office’s services feel blocked because you are operating under a backlog of applications, claims, or other demands?
Or maybe, you’re planning a procurement for a resident-facing system or service and not sure how to make it “human-centered”?
Creating a government “of the people, by the people, and] for the people” takes intention. Just barely a year ago, the Biden Administration signed an Executive Order on “[transforming federal customer experience and service delivery” with the goal to improve the design of digital services and the customer experience for all people. When done right, user research is an essential element of the success of a service.
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