NYC Opportunity collaborated with the Administration for Child Services (ACS) to design a family-centered process for prevention services, addressing confusion and lack of choice in the current system. By creating tools like the Provider Profile and Family Voice booklet, the team empowered families to choose providers based on their needs while ensuring their feedback reaches…
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The folder for conducting user surveys for the Montgomery County Public Libraries website redesign includes materials such as Homepage Usability Questions and a comprehensive Website Survey. These tools are designed to gather user feedback on the homepage's functionality and overall website experience, helping inform improvements that align with user needs and expectations.
This exercise engages participants in selecting the most and least clicked website menu items by marking their choices with stickers, followed by a group review to compare assumptions with actual data. The activity is designed to challenge perceptions about website usage and gather insights to inform future website realignment based on customer needs and strategic priorities.
The folder for the Montgomery County Library Website Redesign contains draft materials, including design specifications of the current menu, an audit of menu items, and wireframes for the new homepage layout, providing a foundation for the site's improved structure and navigation.