Topic: User Experience + Product (UX)
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User Experience Researcher
This is a job description for the role of User Experience Researcher from the State of California.
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The Opportunity Project for Cities (TOPC) Resource Library
The Opportunity Project for Cities (TOPC) created a library filled with resources to help municipalities address local challenges with digital tools.
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Building Bridges: The Power of IT-Digital Service Collaboration in Arizona’s Government Service Delivery
To kick off the Digital Service Network’s (DSN) summer event series, Let’s Get Digital, the DSN heard from the State of Arizona on their efforts to transform government services through a strong collaboration between information technology (IT) and digital service functions.
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Delivering a Digital-First Public Experience
This memorandum provides guidance to agencies on how to design and deliver websites and digital services to the public and to assist agencies as they continue to implement the 21st Century Integrated Digital Experience Act1 (21st Century IDEA). It summarizes relevant statutory requirements, clarifies policy requirements, and expands best practices for agency websites and digital services.
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Delivering a Multilingual User Experience for Retroactive Pandemic Unemployment Assistance
The U.S. Digital Response collaborated with a state workforce agency to develop a multilingual, user-friendly system for retroactive Pandemic Unemployment Assistance (PUA) applications, enhancing claimant comprehension and reducing administrative strain.
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GOV.UK Design System
A web-based platform that provides design principles, accessible UI components, and guidance to help teams across the UK government create consistent, user-centered digital services.
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Government of Canada Digital Standards
Canada’s Digital Standards are a set of principles that guide how public servants design, build, and run government digital services so they’re user-centered, accessible, secure, open, and trustworthy.
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Sprint 3 Report: Michigan Unemployment – Improving communication and messaging for unemployment insurance in Michigan
Confusing messaging and unclear communication from Michigan’s unemployment system create barriers for claimants, employers, and navigators.
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User Experience Playbook
A guide for State of Colorado employees to integrate human-centered activities and results into web services.
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A Review of Human-Centered Design in Human Services
In this brief, they present a definition of HCD that is applicable to the context of human services delivery, differentiate HCD from similar design and problem-solving approaches, and describe how HCD is being used in human services.
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Using human-centered design and low-code tech to inform unemployment insurance policy implementation
U.S. Digital Response partnered with the Department of Labor to design a human-centered, low-code solution for efficient retroactive unemployment benefit determination.
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Discovery Sprint Guide
This guide explains the U.S. Digital Service’s “discovery sprint,” a process by which teams can quickly build a common understanding of the status of complex organization, system, or service.