This case study highlights a collaborative effort to enhance Nevada’s unemployment insurance (UI) program by simplifying claimant-facing communications and improving user experiences through behavioral science and human-centered design.
National Association of State Workforce Agencies (NASWA)
This file contains two, state-agnostic service blueprints that visualize how the new work requirements policy passed as part of H.R. 1 impacts the process of applying for, determining, and maintaining eligibility for SNAP and Medicaid benefits.
The Digital Service Network (DSN) spoke with three staff members from the Digital Transformation Team in Montgomery County Public LIbraries—Maddie Schellhardt, Raymond Bryson, and Emily Lamancusa, to learn more about the county's efforts to advance digital service delivery and inclusion
This blog post shares five key service design lessons from U.K. experts Lou Downe and Sarah Drummond, offering practical guidance for building more connected, user-centered government services in British Columbia.
A data snapshot summarizing enrollment, participation, and early characteristics of workers and facilities participating in a child care wage boost pilot.
This webpage from the U.S. Department of Labor (DOL) provides guidance on improving mobile usability for Unemployment Insurance (UI) systems to enhance customer experience and accessibility.
A modern system that helps people learn about, apply for, and gain access to affordable housing. Bloom Housing is an open source platform that digitizes the process of finding and applying for affordable housing, turning a time-consuming paper process into a 15 minute activity from one's smartphone or computer.
The Technology Code of Practice is a set of government guidelines for designing, building, and buying digital services and technology to ensure they are efficient, accessible, and cost-effective in the UK.
