Topic: Service Design
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Best Practices for SNAP Telephonic Signatures
Telephonic signatures simplify SNAP applications and recertifications, reducing administrative burdens and improving access.
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Coordinating SNAP and Nutrition Supports to Reduce Child Hunger; North Carolina: Meeting Families Where They Are
A case study on how North Carolina leveraged human-centered design, interagency collaboration, and data-sharing strategies to improve cross-enrollment in SNAP, WIC, and Medicaid, aiming to reduce administrative burden and better serve families.
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The Benefits Engine — A Case Study of Personalized Benefits Recommendations for New Yorkers
This blog covers the Benefits Engine, a tool that uses existing application data to recommend additional benefits New Yorkers may qualify for.
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The Public Design Evidence Review
The Public Design Evidence Review examines how design practices can improve public policies and services across the UK, exploring what good “public design” looks like, how it’s being used, and what enables or inhibits its impact.
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Government of Canada Digital Standards
Canada’s Digital Standards are a set of principles that guide how public servants design, build, and run government digital services so they’re user-centered, accessible, secure, open, and trustworthy.
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Model WIC Online Application: Resource for State Agencies
Provides state and local Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agencies with a practical guide for developing or improving online WIC application systems.
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Webinar Recording: Digital Doorways to Public Benefits
The Digital Benefits Network at the Beeck Center for Social Impact + Innovation at Georgetown University and Public Policy Lab co-hosted a webinar presenting breaking research on beneficiary experiences with digital identity processes in public benefits.
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R&D Glossary: Automating Enrollment Proofs
This internal glossary defines key terms and concepts related to automating enrollment proofs for public benefits programs to support shared understanding among product and policy teams.
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Launching a Central Design System in the Government of Canada: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
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Designing government services that work together: Five lessons from the U.K.
This blog post shares five key service design lessons from U.K. experts Lou Downe and Sarah Drummond, offering practical guidance for building more connected, user-centered government services in British Columbia.
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Don’t Fight Paper With Paper: How To Build a Great Digital Product With the Change in the Couch Cushions
The story of Andrew Petrisin and the FLOW system demonstrates how the U.S. DOT successfully overcame barriers in government tech by building a collaborative, user-centered logistics platform that provided value to stakeholders during the 2021 supply chain crisis.
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ACF-IOAS-IM-25-01 Improving Services and Outcomes for Intersex Children and Adolescents and their Families
This memo provides information to child and family service agencies on improving support for intersex children, adolescents, and their families through affirming practices, resources, and partnerships.