Topic: Service Design
-
18F Methods: Decide
The Decide Methods help you derive insights from the information gathered during the Discovery phase. You’ll validate initial assumptions, develop a deeper understanding of workflows and processes, and develop design hypotheses.
-
Best Practices for SNAP Telephonic Signatures
Telephonic signatures simplify SNAP applications and recertifications, reducing administrative burdens and improving access.
-
Senior Service Designer
This is a job description for the role of Senior Service Designer from the Canadian Digital Service (CDS).
-
New York State Department of Health – WIC Program
The New York State WIC program website provides access to nutritious foods, nutrition education, breastfeeding/chestfeeding support, and referrals to eligible pregnant, breastfeeding, and postpartum individuals, infants, and children up to age five.
-
New York State Services
The official website for services from the State of New York.
-
The UK Technology Code of Practice
The Technology Code of Practice is a set of government guidelines for designing, building, and buying digital services and technology to ensure they are efficient, accessible, and cost-effective in the UK.
-
The Benefits Engine — A Case Study of Personalized Benefits Recommendations for New Yorkers
This blog covers the Benefits Engine, a tool that uses existing application data to recommend additional benefits New Yorkers may qualify for.
-
Practitioner Picks: Digital Housing Edition
Practitioner Picks is a new quarterly series designed to add fresh resources to the Digital Government Hub’s library, helping people improve government digital service delivery. Each issue spotlights resources chosen by practitioners in a specific service delivery area along with their insights on why these picks are valuable additions to the Hub. In this edition, our contributors round up resources to help bring housing services into the digital age.