The Decide Methods help you derive insights from the information gathered during the Discovery phase. You’ll validate initial assumptions, develop a deeper understanding of workflows and processes, and develop design hypotheses.
This report provides a comprehensive analysis of administrative burdens, offering strategies to reduce unnecessary obstacles in public service delivery, with a focus on improving access to government services for underserved and marginalized populations.
This resource introduces the "Layer Cake" approach, a framework for driving behavior change in government systems and public services by addressing all layers of service delivery, from frontline staff to policymakers, with an emphasis on human-centered design and civic participation.
The portfolio page outlines federal projects focused on elevating how people interact with government services by prioritizing user needs, accessibility, equity, and consistency across agencies.
A toolkit that explains how to apply a content-first design approach to public services, helping teams design content strategy and interfaces based on user needs.
This article explores how integrating behavioral science into public administration can improve government effectiveness, equity, and trust by redesigning public services with human behavior in mind.
Canada’s Digital Standards are a set of principles that guide how public servants design, build, and run government digital services so they’re user-centered, accessible, secure, open, and trustworthy.
A statewide initiative by the New York State Department of Environmental Conservation (DEC) to plant and track 25 million trees by 2033 across New York State.
DGN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
This project portfolio page details a human-centered service design partnership with the Michigan Unemployment Insurance Agency (UIA) to revitalize and streamline the state's unemployment benefits system following crisis-level strain.
A four-part U.S. Digital Service blog series detailing how the federal “Birth of a Child and Early Childhood” Life Experience team used human-centered design to improve benefit access, peer support, and maternal mental health services for families with children ages 0–5.
