Topic: Service Design
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Making it easier for the disability community to find services through NJ online hub
This blog post describes the launch of NJ.gov/disabilities, an accessible, co-created online hub that centralizes information and services for individuals with disabilities.
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Designed for Filing, Not for Families: Reimagining Tax Credit Delivery
This explores how tax credit systems can be redesigned to better meet the needs of families, especially those facing systemic barriers to filing and receiving benefits.
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How Address Validation Can Improve the Effectiveness of Critical Safety Net Programs
This blog post outlines how address validation tools can improve delivery of critical benefits by ensuring mailing addresses are accurate and up-to-date.
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United States Digital Service Origins
This is an independent oral history archive documenting the founding and early development of the U.S. Digital Service (USDS) between 2009 and 2015.
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Managing Director – City Design Studio
Job description for the City of Tulsa, OK Managing Director - City Design Studio role
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Civilla Practica: Learn to Design Institutions that Put Humans First
Online courses from Civilla to help you build capacity and deliver impact at scale – designed for government staff and advocates.
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Benefits Playbook for Designing Human-Centered Applications
By implementing these best practices, states can improve the experience of accessing essential public benefits programs.
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Vermont: Piloting A Document Uploader For Benefit Eligibility
Nava built flexible and reusable software and design components to make it easier for Vermonters to access their benefits. These components support Vermont’s long-term vision of integrating eligibility and enrollment processes for all of the state’s healthcare and financial benefit programs.
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Orchard Design System
Orchard is Georgia's official design system. Orchard makes it easy to quickly build an accessible, mobile-friendly, and uniform digital experience.
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Embracing Improvisation to Improve City of Reykjavik Forms: A FormFest 2024 Profile
A profile on FormFest speaker Arna Saevarsdottir, featuring stories about her motivations for working on public sector form innovation.
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Climate resilience requires equitable access to quality green jobs. Saint Paul is making strides.
This article highlights how the City of Saint Paul and Ramsey County are advancing equitable access to climate-resilient green careers through their participation in TOPCities.
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Document extraction to accelerate application processing
This case study details the development of a document extraction prototype to streamline benefits application processing through automated data capture and classification.